FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at service@vavahot.com

 

Shipping

Q. Do you charge sales tax?
A. We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.


Q. How do I cancel an order?
A. We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.


Q. Where do you ship from?
A. We ship from our warehouse location. So if you order more than one item, your packages may be shipped separately.

 

Order

Q. Is checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. We ensure secure payment with SSL encryption.


Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.


Q. What methods of payment do you accept?
Method 1: PayPal Payment

You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing products. After submitting an order, you will be redirected to PayPal to complete the transaction.

Method 2: Pay by credit or debit cards with PayPal (No need to register and sign in to PayPal).

Choose the debit or credit cards payment methods on the PayPal checkout page and fill in the info to complete the purchase.


Q. How can I finance with Paypal Credit?
PayPal Credit gives you the freedom to buy all the furniture you want today and pay it over 6 months with no interests. Approval is instant for customers who already have a PayPal account.

How to use PayPal Credit:

1. Select PayPal at the checkout.

2. Log into your PayPal account.

3. Click on "Apply Now" on the PayPal Credit banner.

4. Get approval on your order.

5. Confirm the delivery address.

6. Set your repayment schedule.


Q. What should I do if my credit card is refused when I place an order?
A. If you pay by credit card, your payment may be refused by our system at checkout to avoid possible credit card fraud. You can contact your credit card company and let them know about your purchase so that placing the order again will not be refused. If you have not yet purchased, calling your credit card company or bank before the purchase can also prevent a refusal.

There are other 3 other solutions for you.

1. If you have a PayPal account, try to pay with PayPal.

2. Please try to pay with your other Credit/Debit cards.

3. Make a credit card payment on PayPal (no need to sign up for PayPal). Operation is as follows:

Even if you don't have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).

For more info on payments, please refer to the payment method page for details.


Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

 

Returns

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to service@vavahot.com